Information We May Collect
The information we collect depends on how you interact with StepSharp.
Information you provide directly
You may provide personal information when you:
- submit a project enquiry;
- contact us by email or telephone;
- request information about our services or software products;
- subscribe to updates or newsletters;
- communicate with us about a potential or existing project.
This information may include:
- your name;
- email address;
- phone number;
- company or organisation details;
- the service or solution you are interested in;
- project requirements or descriptions;
- information you choose to include in messages or enquiries.
Please avoid submitting sensitive personal information unless it is genuinely necessary for your enquiry.
Information Collected Automatically
When you access the StepSharp website, certain technical information may be collected automatically by our hosting, security, analytics or infrastructure providers.
This may include:
- IP address;
- browser type and version;
- device type;
- operating system;
- pages visited;
- referring website;
- approximate location derived from technical information;
- date and time of access;
- website interaction and performance information;
- diagnostic, security and error information.
This information is generally used to operate, secure, analyse and improve the website.
How We Use Personal Information
StepSharp may use information we collect to:
- respond to enquiries;
- discuss potential projects;
- provide information about our services and software solutions;
- arrange calls or discovery discussions;
- prepare project proposals;
- communicate with clients and prospective clients;
- operate and maintain our website;
- improve website functionality and user experience;
- understand website usage and performance;
- maintain security and prevent misuse;
- manage subscriptions and communications;
- comply with legal and regulatory obligations;
- protect our legitimate business interests.
We do not use personal information for purposes unrelated to the reason it was collected unless permitted by law or with appropriate consent.
Project Enquiries
The StepSharp website allows visitors to submit project enquiries.
A project enquiry may request information such as:
- Full Name;
- Email;
- Phone/Mobile;
- Service of interest;
- Project Description.
Information submitted through this form is used to understand your request and communicate with you about the potential project.
Our public project-start process may include:
- Schedule a Call
- Meeting for Discovery
- Creation of the Proposal
Submitting an enquiry does not by itself create a contractual relationship with StepSharp.
Email and Communications
If you contact StepSharp by email, telephone, a website form or another communication channel, we may retain the communication and associated contact information for business, support, record-keeping and follow-up purposes.
If you subscribe to marketing or newsletter communications, we may use your email address to send relevant StepSharp updates.
You may unsubscribe from marketing communications using any unsubscribe mechanism provided or by contacting us directly.
Operational or project-related communications may still be sent where they are necessary for an existing business relationship.
Analytics and Website Performance
StepSharp may use analytics, performance-monitoring and diagnostic tools to understand how the website performs and how visitors interact with it.
These services may process technical information such as:
- page views;
- navigation behaviour;
- device and browser information;
- approximate geographic information;
- website performance;
- errors and technical diagnostics.
Where practical, this information is used in aggregated or non-identifying form.
Blog and Website Content
StepSharp publishes articles and other website content through content-management infrastructure used to deliver information to visitors.
When you read publicly available content, normal website technical information may be processed in the same way as other page visits.
Public blog content itself does not require visitors to provide personal information simply to read it.
Third-Party Services
StepSharp may rely on third-party providers to operate parts of our website and business infrastructure.
These may include providers involved in:
- website hosting;
- cloud infrastructure;
- content delivery;
- email delivery;
- analytics;
- security;
- monitoring;
- forms;
- content management;
- communications.
These providers may process information on our behalf where necessary to provide their services.
We take reasonable steps to use reputable providers and limit information shared to what is reasonably required for the relevant service.
External Websites and Services
The StepSharp website may contain links to:
- StepSharp software products;
- external platforms;
- partner technologies;
- social media services;
- third-party websites.
Once you leave the StepSharp website, the privacy practices of the destination service apply.
StepSharp is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any external service you use.
Software Products and Separate Privacy Practices
StepSharp develops and operates software products and digital solutions.
Some products may collect or process information independently from the main StepSharp marketing website.
Where a product requires privacy information beyond this website policy, that product should provide its own applicable privacy notice, terms or data-processing information.
This Privacy Policy should not automatically be interpreted as describing every data-processing activity performed by every StepSharp product.
Disclosure of Personal Information
StepSharp does not sell personal information.
We may disclose information where reasonably necessary to:
- service providers working on our behalf;
- professional advisers;
- technology and infrastructure providers;
- contractors involved in delivering an agreed service;
- government authorities or regulators where required by law;
- protect StepSharp, our clients, users or others from fraud, misuse, security threats or unlawful activity.
Where third parties process information for us, we expect them to handle it appropriately and only for the required purpose.
International Data Processing
Some technology providers used by StepSharp may operate infrastructure outside Australia.
As a result, information may be processed or stored in other countries depending on the services used.
Where relevant, StepSharp takes reasonable steps to select reputable service providers and to manage personal information appropriately.
Data Retention
StepSharp retains personal information only for as long as reasonably necessary for purposes such as:
- responding to enquiries;
- managing business relationships;
- delivering services;
- maintaining business and project records;
- resolving disputes;
- meeting legal, accounting or regulatory obligations;
- maintaining website and system security.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
Information that is no longer reasonably required may be deleted, anonymised or securely disposed of where appropriate.
Data Security
StepSharp takes reasonable technical and organisational measures to protect information against:
- unauthorised access;
- misuse;
- loss;
- alteration;
- disclosure;
- destruction.
However, no website, network, electronic transmission or storage system can be guaranteed to be completely secure.
You should therefore avoid sending highly sensitive information through ordinary website forms unless necessary.
Your Privacy Choices and Rights
Depending on applicable law and the circumstances, you may be able to request that StepSharp:
- provide access to personal information we hold about you;
- correct inaccurate or incomplete information;
- update your contact information;
- stop sending marketing communications;
- delete information that is no longer required;
- provide information about how your personal information has been handled.
Certain requests may be limited where StepSharp is legally required or otherwise entitled to retain information.
To make a privacy request, contact us using the details below.
Children's Privacy
The StepSharp website is intended primarily for businesses, organisations and people seeking professional technology services or information.
We do not knowingly design the website for the collection of personal information from young children.
If you believe a child has provided personal information to us inappropriately, please contact StepSharp so the matter can be reviewed.
Changes to This Privacy Policy
StepSharp may update this Privacy Policy when:
- our website changes;
- our services change;
- our technology or providers change;
- legal or regulatory requirements change;
- our information-handling practices change.
The latest version will be published on this page together with an updated revision date.
Contact StepSharp
For privacy questions, access or correction requests, or concerns about how information has been handled, contact:
StepSharpAdelaide, South Australia[email protected]+61 433 111 786Contact StepSharp